Delivery and Returns Policy
ARTICLE 1 - SELLER
Title: Pella Global Real Estate Tourism and Industry Limited Company (hereinafter referred to as the SELLER).
Address: Altıntaş Mah. 31116. Sok. No:1B/17 Aksu/Antalya
Phone: +90 242 455 5308
E-mail: [email protected]
ARTICLE 2 - SUBJECT
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product specified below, ordered electronically by the BUYER from the SELLER’s website “https://pellaglobal.net in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on the Implementation Principles and Procedures of Distance Contracts.
ARTICLE 3 - PRODUCT SUBJECT TO THE CONTRACT
The type, quantity, and sales price of the product(s) are as stated on the website.
ARTICLE 4 - GENERAL PROVISIONS
4.1. The BUYER declares that they have read and acknowledged the essential features, sales price, payment method, and delivery information of the product(s) subject to this agreement on the SELLER’s website (https://pellaglobal.net) and provided the necessary electronic confirmation.
4.2. For the delivery of the product(s) subject to this agreement, a signed copy of the agreement must be submitted to the SELLER, and the payment must be made by the BUYER using the chosen payment method. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product(s).
4.3. If, after the delivery of the product(s), the relevant bank or financial institution does not pay the product price to the SELLER due to unauthorized or illegal use of the BUYER’s credit card by unauthorized persons, without the fault of the BUYER, the BUYER must re-pay the product/package price to the SELLER.
4.10. The SELLER reserves the right to change or cancel the content, scope, and features of all products sold through the website.
4.11. Upon the completion of an order, the BUYER is deemed to have accepted all terms and conditions of this agreement.
ARTICLE 6 - CONFIDENTIALITY
6.1. Confidentiality Obligation: The parties agree to keep all commercial information and documents obtained under this agreement confidential. This information can only be used to fulfill the agreement’s purpose and must not be shared with third parties without written consent. This confidentiality obligation remains in effect indefinitely, even after the agreement ends. Any violation of this obligation requires the violating party to compensate for all damages incurred.
6.2. Non-Disclosure of Cooperation: The SELLER and the BUYER commit not to disclose the existence, content, or scope of their business relationship or cooperation to third parties without explicit written consent from both parties. This obligation remains effective during the term of the agreement and for five (5) years after its termination.
6.3. SELLER's Confidentiality Commitment: The SELLER agrees not to disclose its business relationships with the BUYER or any commercial, financial, or operational information about the BUYER to unauthorized individuals.
6.4. BUYER's Confidentiality Commitment: The BUYER acknowledges that all information obtained during the business relationship or project with the SELLER is confidential and agrees not to disclose such information or the cooperation with the SELLER to third parties without written consent.
ARTICLE 7 - RIGHT OF WITHDRAWAL
Either party wishing to terminate this agreement must notify the other party in writing at least sixty (60) days in advance. During this notice period, the parties must continue to fulfill their obligations and responsibilities under the agreement without interruption.
ARTICLE 8 - DISPUTE RESOLUTION
8.1. Resolution Through Negotiation: Any disputes or disagreements arising from this agreement will first be resolved amicably between the parties. The parties aim to resolve potential disputes quickly and effectively in good faith and with mutual cooperation.
12.3. Judicial Proceedings: If no resolution is reached through amicable negotiations, disputes will be taken to court. In such cases, the Antalya Courts and Antalya Enforcement Offices will have jurisdiction. The parties agree to accept the jurisdiction of the Antalya Courts and comply with the relevant court decisions.